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Contact Us::
Backstreet Shoes Customer Service

Monday – Friday

8:00 am – 5:00 pm Eastern Time,
Closed On Major Holidays

email: service@backstreetshoes.com

E-mails are responded to as quickly as possible during normal business hours.

We may not respond to questions such as -
 
“Do you ship to Nigeria,  Thailand, Malaysia or any other foreign country besides the USA, Canada, Brazil, United Kingdom, New Zealand, Germany, Ireland, the Netherlands, Japan, Australia, Spain, Sweden, Finland, Denmark, Norway, Switzerland, Greece, Belgium and Portugal.”, because we do not. 

"Do you have these shoes in another size/color" - All items are listed 

"Can you ship USPS instead of FedEx?". No, we only ship international orders via FedEx International Economy, except for addresses with remote area delivery fees, which are shipped USPS Priority Mail. We don't make exceptions.

 

 

 

Privacy Policy Statement

This is the web site of Backstreet Shoes.

Our postal address is
7900 Troon Circle
Austell, GA 30168

We can be reached via e-mail at service@backstreetshoes.com

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please unsubscribe here.

*  Your Email Address:
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Email marketing by Interspire


If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to no information that we have collected and that we maintain about them.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

Consumers can have this information corrected by sending us e-mail at the above address.

 

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.



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